Premium remote support

Would you like us to troubleshoot issues with FileChimp and provide assistance by remote support session?

NOTE – Email support is included by default on subscription purchases and for any new purchase of FileChimp (3 months email support for new fixed licence purchases). Email support does not include remote troubleshooting and will require you or your IT department to action our suggestions and answer our questions.

Our premium remote support option is here for those who are no longer eligible for free support or anyone who need hands on support working directly on their computer. We will call you to discuss your requirements and provide remote assistance to share your screen and provide support. This may include installing pre-requisites or updates to FileChimp*, providing general troubleshooting and consulting. The cost is per instance and allows for a maximum troubleshooting time of 1 hour. We cannot guarantee a successful outcome on all cases but we will work with your IT department where required to provide the best possible solution.

*Support may require you to update to the latest version of FileChimp, additional costs will apply where the customer is not under subscription or a valid maintenance plan.

Purchase premium remote support

When a support session has been arranged please CLICK HERE to establish a remote support session